Location: Helsinki (Hybrid)

Be part of the team that makes circular technology happen!

We are 3stepIT

3stepIT is a global leader in circular technology management. We are helping organizations use technology smarter and more sustainably. For nearly 30 years, we’ve designed lifecycle solutions that finance, manage, reuse, and extend the value of technology - reducing waste and driving business impact.

We work at the intersection of technology, sustainability, and innovation. Our teams help customers boost productivity while building a more circular future.

Want to help shape the future of circular technology? Join us.

Role: Customer Operations Manager

Reporting to: Customer Operations Director

As Customer Operations Manager for Finland, you will lead Customer Operations, including Client Management and Customer Service, and play a key role in delivering an excellent end-to-end customer experience across 3stepIT’s offerings and services.

You will be responsible for operational performance, service quality, customer satisfaction, productivity, and continuous improvement. As a leader, you will inspire and develop a motivated, engaged, and forward-looking team, while creating an environment where people, processes, and customer experience continuously improve.

Reporting to the Customer Operations Director, you will be part of the Unified Operations Leadership Team and work closely together with Finland Leadership Team. As part of the Unified Operations, you will collaborate with colleagues across the organization to strengthen operational excellence and support the growth of the business.

Your impact

Lead Customer Operations in Finland, including customer service and client management, ensuring excellent customer experience and strong operational performance.

Drive strategy and continuous improvement by implementing the global development roadmap, developing scalable processes, tools and ways of working, and monitoring key KPIs.

Ensure efficient resource planning and execution, prioritizing work and allocating resources to meet business, customer and performance targets.

Lead, coach and develop team leaders and employees, ensuring the right competencies, clear ways of working, strong engagement and high performance.

Identify and address risks and inefficiencies, taking corrective actions to ensure sustainable operational and financial results.

Ensure effective collaboration and communication across the organization, the Finland Leadership Team and other key stakeholders.

Ensure quality, compliance and operational readiness, including appropriate tools, processes, instructions and development plans.

What you bring with you

Strong customer experience mindset with a proven track record of improving and delivering excellent end-to-end customer experience across the customer journey.

Commercial and business orientation, with the ability to balance customer needs with business objectives and drive sustainable results.

Strong Client Management, Customer Success Management, and/or Service Management background, and Customer Service experience.

A strong service delivery mindset, with a focus on reliable, high-quality and continuous service throughout the customer lifecycle.

Proven leadership and people management experience, with strong planning, execution, coaching and stakeholder management skills.

Experience working in international and matrix organizations.

Experience in service, process and systems development, with a track record of turning new solutions into effective operational practices.

Demonstrated ability to take new services, offerings and products into Customer Operations, ensuring the required capabilities, processes, tools and competencies are in place for successful delivery.

Strong experience and interest in solution, process and tool development, including AI, and driving scalable and efficient ways of working.

Strong collaboration skills and an ability to maintain effective partnerships with Sales and other key stakeholders.

10+ years of relevant experience in customer operations, client management, customer success and/or service management.

Bachelor’s degree in Business Administration, Information Technology, or a related field.

Fluent in Finnish and English, both written and spoken.

Why join us?

We’re building something meaningful and growing fast.

Impact & ownership – You’ll shape how we build our global organization

Global exposure – Be part of an international team, working closely with colleagues across Europe and North America

Growth environment – A company where you can influence, improve, and develop

Purpose-driven work – Contributing to sustainability through circular technology

We want you to able to Be Your Best in your job – and we will support you in this. We’re a community that supports each other and works together to get things done. Collaboration is at the heart of how we operate: people and leaders are easy to approach and engage, and fresh ideas are always welcomed.

Our culture is friendly, forward-thinking, and focused on helping you grow. Here, you’ll have room to develop, contribute to something bigger, and feel recognized for the impact you make every day.

And what´s in it for you?

Recognition & Rewards – Bonus programs and excellence awards

Continuous Learning – Development programs, coaching, and workshops

Wellbeing Focus – Flexible culture, health initiatives, and work-life balance

Fun & Connection – Team challenges, sports activities, and annual events

Contact details: For further questions, please contact our Customer Operations Director Johanna Puro-Grönblom via Johanna.Puro-Gronblom@3stepit.com or Talent Acquisition Partner Noora Forss via noora.forss@3stepit.com.

Please note, we do not accept applications via email.

Closing date: We review applications on an ongoing basis and encourage you to apply as soon as possible. Please submit your application no later than the 31st of August.