Customer Operations Development Specialist
Location: Helsinki (Hybrid)
Be part of the team that makes circular technology happen!
We are 3stepIT
3stepIT is a global leader in circular technology management. We are helping organizations use technology smarter and more sustainably. For nearly 30 years, we’ve designed lifecycle solutions that finance, manage, reuse, and extend the value of technology - reducing waste and driving business impact.
We work at the intersection of technology, sustainability, and innovation. Our teams help customers boost productivity while building a more circular future.
Want to help shape the future of circular technology? Join us.
Role: Customer Operations Development Specialist
Reporting to: Customer Operations Director
As a Customer Operations Development Specialist, you’ll be part of our global Unified Operations function and operations Development team, working across customer service and service delivery in multiple markets. The focus is on improving how we work and deliver, scaling processes, and delivering a consistent, high-quality customer experience.
In this role, you will play a key part in shaping and improving business services, processes, and system solutions within our Technology Lifecycle Management and Workplace IT area. Working at the intersection of business, operations, and technology, you will help make services easier to use, more efficient and scalable across markets.
Partnering closely with Business Service Solution Managers, local Customer Operations teams, and the Shared Service Center, you will work across the full lifecycle, from identifying opportunities and designing solutions to coordinating deployments, driving adoption, and delivering continuous improvements. You work closely with different stakeholders and especially with IT and Technology, delivering solutions with automation and AI.
This is an excellent opportunity for someone who enjoys turning ideas into practical solutions, collaborating with diverse stakeholders, and making a visible impact on how services are delivered. You will have the chance to influence ways of working, support digitalization and automation initiatives, and help build customer-centric solutions that create real business value across the organization.
Your impact
Drive and support the development of services, processes, and system solutions throughout their lifecycle, ensuring successful implementation and long-term effectiveness.
Identify opportunities to improve services through digitalization, automation, and AI, delivering better efficiency and customer outcomes.
Partner with cross-functional teams to translate business needs into practical solutions and ensure smooth execution.
Define, document, and maintain processes, workflows, and service standards to support consistent operations.
Manage rollout activities, including planning, communication, training, and stakeholder engagement, to ensure successful adoption.
Analyze performance data and user feedback to identify improvement opportunities and drive measurable business results.
Promote standardized and scalable ways of working that enhance operational efficiency and support future growth.
Act as a key link between business and technology teams, ensuring solutions meet both operational and customer needs.
What you bring with you
Bachelor's degree in business administration, Information Technology, or a related field
Min 5+ years of experience in developing and implementing services, processes, or system-related solutions
Proven experience delivering end-to-end initiatives from requirements and design to deployment and post-go-live support
Experience working across business, IT, and operations in an international environment, ideally within IT service providers, finance or leasing
Strong background in continuous improvement, process optimization, or automation
Strong execution and coordination skills with a proactive, delivery-focused approach
Excellent stakeholder management and collaboration skills across functions
Ability to structure complex topics into clear plans and actions
Strong skills in requirements gathering, documentation, and communication
Analytical and solution-oriented mindset with a focus on continuous improvement
Ability to manage multiple priorities in a fast-paced environment
Structured, pragmatic, and ownership-driven working style
Strong English communication skills, proficiency in Swedish is considered an advantage
Why join us?
We’re building something meaningful and growing fast.
Impact & ownership – You’ll shape how we build our global organization
Global exposure – Be part of an international team, working closely with colleagues across Europe and North America
Growth environment – A company where you can influence, improve, and develop
Purpose-driven work – Contributing to sustainability through circular technology
We want you to able to Be Your Best in your job – and we will support you in this. We’re a community that supports each other and works together to get things done. Collaboration is at the heart of how we operate: people and leaders are easy to approach and engage, and fresh ideas are always welcomed.
Our culture is friendly, forward-thinking, and focused on helping you grow. Here, you’ll have room to develop, contribute to something bigger, and feel recognized for the impact you make every day.
And what´s in it for you?
Recognition & Rewards – Bonus programs and excellence awards
Continuous Learning – Development programs, coaching, and workshops
Wellbeing Focus – Flexible culture, health initiatives, and work-life balance
Fun & Connection – Team challenges, sports activities, and annual events
Contact details: For further questions, please contact our Customer Operations Director Johanna Puro-Grönblom via Johanna.Puro-Gronblom@3stepit.com or our Talent Acquisition Partner Noora Forss via noora.forss@3stepit.com.
Please note, we do not accept applications via email.
Closing date: We review applications on an ongoing basis and encourage you to apply as soon as possible. Please submit your application no later than June 25th.
- Department
- Business Development
- Locations
- Helsinki
- Remote status
- Hybrid
About 3stepIT
Technology Lifecycle Management
In 1997 we broke the mould when it came to IT procurement, management, and disposal. We saw the need for businesses to get more out of their IT, and to do it sustainably. And for over 20 years, we’ve helped businesses to embrace the circular economy model and have saved millions of devices going to landfill and tons of carbon emissions.
We’re proud to manage millions of assets and thousands of clients in countries across the globe. Which all means you can trust that we’re not only true experts at what we do, but that we’re also the ultimate safe, trusted pair of hands when it comes to the acquisition, management, and refresh of your IT devices.